How it Works

Frequently Asked Questions

Everything you need to know about our escrow system, fees, and how we handle disputes.

What are the types of listings?

Enlighten supports three types of listings, each designed for different use cases:

Funder Listings

Post a specific charitable act or task you want to fund, and wait for doers to accept.

• You deposit funds upfront when creating the listing
• Specify the work needed, cost coverage, and reward amount
• Doers can browse and accept your listing
• You approve the work before payment is released

Example: "Fund meals for 50 homeless individuals - $500 cost, $100 reward"

Doer Listings

Propose work you're willing to do and wait for funders to accept.

• Free to create - no upfront payment
• Describe the charitable work you want to perform
• Set your requested cost coverage and reward
• Funders browse and can fund your proposal
• When accepted, the funder deposits funds into escrow

Example: "I'll clean up local park trails - $200 for supplies, $150 reward requested"

Fundraisers

Create a fundraising campaign for a larger cause or project.

• Set a funding goal and campaign duration
• Multiple funders can contribute any amount
• Great for larger charitable projects or personal causes
• Can accept contributions until goal is met or deadline passes

Example: "Help fund medical treatment for cancer patient - $10,000 goal"

How does the escrow system work?

Our escrow system protects both funders and doers by holding funds securely on the Solana blockchain until work is completed and verified.

For Funder Listings: When you create a funder listing, you deposit USDC into escrow immediately. The funds are locked in a secure smart contract and can only be released when you approve the completed work or if you cancel (minus fees). This ensures doers that the funds are available before they start working.

For Doer Listings: When you create a doer listing, you set your cost limit and requested reward. No payment is required from you. When a funder accepts your listing, they deposit the funds (in USDC) into escrow. Once you complete the work and submit proof, the funds are guaranteed to be available for payment upon approval.

When are funds released?

Both costs and rewards are paid out together upon completion of the work. The funder must approve the submitted proof before funds are released. This prevents users from taking advantage of the cost system by ensuring all work is completed and verified before any payment is made.

The escrow is powered by Solana smart contracts, meaning no single party (not even us) can unilaterally access or move the funds. Everything is transparent and verifiable on the blockchain.

What are the platform fees?

Enlighten charges a transparent, two-part fee structure:

Upfront Fee3.5%

Deposited when creating a listing

Reward Fee5%

Deducted from the reward payout

How Funder Listings Work

When you create a funder listing, you must deposit the full amount (cost + reward + 3.5% fee) into escrow immediately.

• Funds are held securely in escrow from the moment you create the listing
• If you cancel the listing, you get your money back minus the 3.5% fee
• The 3.5% upfront fee is non-refundable once deposited
• Funds remain in escrow until work is completed or you cancel

How Doer Listings Work

When you create a doer listing, you propose work you're willing to do with your requested cost and reward.

• Creating a doer listing is completely free - no upfront payment required
• Funders can browse and accept your listing if they're interested
• When a funder accepts, they deposit the full amount (cost + reward + 3.5% fee) into escrow
• You complete the work, submit proof, and receive payment upon approval
• The 5% reward fee is deducted from your reward when work is completed

The 3.5% upfront fee helps us maintain the platform and cover blockchain transaction costs. Because funds are committed upfront, funders should only create listings they're prepared to pursue.

The 5% reward fee is deducted from the reward amount when work is completed. This helps sustain the platform and supports our token ecosystem.

Payment Structure

💵Costs are released in USDC (stablecoin) for predictable reimbursement
🪙Rewards are automatically swapped into $e tokens and paid out in $e

Example: For a listing with $50 cost and $100 reward:

• Upfront fee: $5.25 (3.5% of $150 total)
• Alleviator receives: $50 USDC (cost) + $95 worth of $e tokens (reward minus 5% fee)
• Total funder pays: $155.25

How are disputes handled?

We hope disputes are rare, but when they happen, we have a fair resolution process:

Submit Proof

The alleviator submits proof of completion. The funder reviews the submitted work.

Raise a Dispute

If either party disagrees, they can flag the listing as disputed and provide their reasoning.

Admin Review

Our platform administrators review the evidence from both sides and make a fair decision. They can either release the funds to the alleviator or refund the funder.

All dispute decisions are final and aim to be fair based on the evidence provided. We encourage clear communication and detailed proof requirements to minimize disputes.

What happens if a listing expires?

Listings have deadlines to ensure timely completion. If the deadline passes without completion:

•The listing is automatically marked as expired
•Funds in escrow will be refunded to the funder
•The platform fee is non-refundable (as it covers operational costs)

We recommend setting realistic deadlines and maintaining clear communication with your funder or alleviator if you need more time.

Still have questions?

We're here to help. Reach out to our support team for personalized assistance.

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